Shipping Policy

Delivery time

Our current estimated delivery window is 5–10 business days after your order is confirmed. This is an estimate, not a guaranteed delivery date. Remote locations, courier capacity, weather, public holidays and supplier dispatch times may affect delivery.

Shipping charges

Shipping is included in the displayed Westburry price unless a product page or the order conversation clearly states an exception before you confirm the order. We will not add an undisclosed shipping charge after confirmation.

Order processing and dispatch

Orders are reviewed for product availability, delivery details and final price before confirmation. Processing and dispatch begin after Westburry confirms the order and any required payment is verified, or COD is accepted for that order.

Delivery address and delays

Please provide a complete and accurate address, PIN code and reachable phone number. If a courier delay or delivery issue is reported to us, we will share the available update and next steps. Please check your parcel when it arrives and contact us promptly if it is damaged or incorrect.

Undeliverable parcels

If a parcel cannot be delivered because the address or phone details are incorrect, the recipient is unavailable, or the parcel is refused, we will review the courier and supplier status and explain any applicable next steps or charges before proceeding.

Delivery estimates may change during exceptional disruptions. Any product-specific delivery condition will be communicated before order confirmation.