WESTBURRY CUSTOMER CARE

How to Buy

A step-by-step guide to placing and confirming a Westburry order.

Placing an order

  1. Browse the Westburry Store and open the product you want.
  2. Check the product details, options, displayed price and any delivery notes.
  3. Use the WhatsApp order option when it is shown. If it is not shown, use the contact method provided in your product or order conversation to ask us to place the order.
  4. Share your name, reachable phone number, full delivery address with PIN code, product name/link, selected option and quantity.
  5. Westburry will manually check supplier availability, the current product price and delivery details, then send you the final order summary.
  6. Choose COD if it is available for that product and delivery PIN code, or follow the UPI/prepaid instructions provided by Westburry.
  7. For prepaid orders, send only the payment confirmation/reference requested. We will verify the payment before confirming the order.
  8. Your order is confirmed only after Westburry sends written confirmation that the details are accepted and the order has been placed for fulfilment.

Before you send payment

Check the product, quantity, final total, delivery address and payment method in the confirmation message. Do not pay to an account or UPI ID that has not been provided in your Westburry order conversation.

A cart entry, WhatsApp message or payment screenshot alone is not an order confirmation. Stock and final price are checked manually before acceptance.