WESTBURRY CUSTOMER CARE
Returns & refunds.
Send us your order reference and tell us what happened. We'll review the order and the applicable supplier return policy before confirming eligibility or refund steps.
Our return policy
Request a return within 7 days of delivery. Returns are considered for eligible items that arrive damaged, defective, incorrect or materially different from the description. Eligibility is checked against the product and supplier policy, so submitting a request does not guarantee approval.
How to request a return
- Contact Westburry within 7 days of delivery and share your order reference.
- Explain the issue and provide clear photos or a short video where relevant.
- Wait for our review and written instructions before sending anything back. Do not ship an item without return instructions.
Refunds
For approved prepaid orders, refunds are made to the original payment method where supported. For approved COD orders, we may ask for bank or UPI details to make the refund. Refund processing begins after the return is approved and any required item check is complete; the time taken by banks or payment providers may vary.
Not eligible / special cases
Items showing customer-caused damage, misuse, alteration or missing components may not qualify. Some products may have supplier-specific exclusions or conditions, which will be disclosed where applicable before the order is confirmed.
Security: Never share your UPI PIN, card PIN, password or OTP with anyone, including Westburry support.
This policy is subject to applicable consumer law. Where the law gives you a stronger right, the law will prevail.
Request a return or refund
Use the details from your order. For COD orders, choose UPI as your preference only if a transfer is needed. We will request the UPI ID separately if required; never share your UPI PIN or OTP.
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Submitting a request does not automatically approve a return or trigger a refund. Keep your order details until the request is resolved.