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WESTBURRY CUSTOMER CARE

How Westburry Works

Understand how Westburry checks products, confirms orders and arranges fulfilment.

A simple, checked order process

  1. You choose: Browse the catalogue and select the item and options you want.
  2. We verify: Westburry checks supplier stock, current cost, available delivery options and whether COD is available for your PIN code.
  3. You approve: We send the final item, quantity, price, delivery estimate and payment method for your approval.
  4. Payment is handled: If prepaid, payment is checked manually before the order is placed. If COD is available and selected, the order proceeds under the supplier/courier's COD conditions.
  5. We place the order: After confirmation, we submit the fulfilment order and share available status updates.
  6. Delivery and support: The parcel is delivered to the address provided. If there is a problem, contact us with your order reference and follow the Returns & Refunds policy.

What is manual?

Product availability, final price, COD eligibility and UPI payment verification may require a person to check and confirm them. Do not assume these are live or automatically synced with an external supplier catalogue.